Refund Policy

01 Eligibility for Returns

We accept return requests only under the following specific circumstances:

• The product received is physically damaged during transit.
• There is a manufacturing defect in the product.
• The incorrect product or wrong quantity was shipped to you.

To be eligible for a return, you must report the issue to our customer service team within 48 hours of delivery. The item must be unused, in its original condition, and in the original packaging. We require a receipt or proof of purchase, along with clear photographs of the defect or damage.

02 Non-Returnable Items

For hygiene and operational reasons, the following items cannot be returned or refunded:

• Customized Packaging: Any product featuring custom prints, specific dimensions, or custom branding cannot be returned or refunded once production has commenced.
• Opened/Used Goods: Any packaging material that has been unsealed, handled, or used, as it no longer meets food-grade safety standards for resale.
• Clearance Items: Products sold under special promotions, sales, or clearance are considered final sale.

03 Order Cancellations

We process orders quickly to ensure timely delivery. Our cancellation policy varies based on the type of order:

• Standard Orders: You may cancel standard catalog orders for a full refund provided the cancellation request is made before the order is dispatched from our facility. Once dispatched, the order cannot be cancelled.
• Custom Orders: Customized orders can only be cancelled before the design proof is approved and production begins. Once production has started, no cancellations or refunds will be entertained.

04 Refund Processing

Once your return request is approved and the returned item is received at our facility, our quality assurance team will inspect the goods. We will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed and automatically applied to your original method of payment within 5-7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Our team will contact you to securely collect your bank details.
• Shipping and handling charges are non-refundable unless the return is due to an error on our part (e.g., shipping the wrong item).

05 Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please first check your bank account again. Then, contact your credit card company or bank, as it may take some processing time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us immediately.